CCXP Course Simulator

VOC programs, journey mapping, personas, qualitative/quantitative research, and customer listening

CX strategy development, alignment to business goals, stakeholder engagement, and communication planning

CX metrics design, ROI calculation, data analysis, benchmarking, and business case development

Design thinking, human-centered design, prototyping, root cause analysis, and continuous improvement

Leadership, employee engagement, change management, governance, and customer-centric culture

Cross-functional alignment, CX roadmaps, maturity models, governance councils, and initiative ownership